FREQUENTLY ASKED QUESTIONS
Thank you for visiting DRMPOD! The best quality video downnloads on the net.
Below, you'll find answers to some common questions.
General Questions:
- What exactly is DRMPOD?
- What is the quality of your videos?
- Do your videos stream, or can be downloaded?
- How often is DRMPOD updated?
- Do you limit the download speeds? What about download limits?
- Is joining DRMPOD secure? What will appear on my credit card statement?
- My password doesn't work. What should I do?
- How do I cancel my account?
Technical Questions:
- Why DRMPOD uses DRM (Digital Rights Management)?
- What PC requirements do you need to play the movies at DRMPOD?
- My password doesn't work. What should I do?
- How do I enable cookies on my IE browser?
- How do I download scenes at DRMPOD.com?
- How can I make Windows Media Player my default player?
- I selected the "play now" option and the video freezes when I watch.
- I selected the Play Now option, can I also download the scene without using more tokens?
- I have a MAC, how do I download movies?
Q: What exactly is DRMPOD?
A: DRMPOD is a DVD download site.
The site allows visitors to download full screen DVD scenes at the best quality available today. Once you use your tokens and view your favorite scene, the scene is yours to keep. You can create your own scene collection from your favorite DVD's--hundreds of them.
Q: What is the quality of your videos?
A: We have more than 10 years experience in video encoding and use up to a 1000 Kpbs encoding process at full screen. We have conducted extensive testing with industry web-video professionals to arrive at an encoding quality which makes best use of the high speed connection available today. Just try our video quality. It is second to none.
Q: Do your videos stream, or can they be downloaded?
A: We offer both options: progressive download (type of streaming) or complete sceen download to your hard drive. If you want to play the video without waiting for the full download use the first method. The drawback is that you are subject to the quality of your internet conection since you have to be online while the movie is playing. If you can delay your gratification, your best bet is download the scene to your Hard Drive. You will appreciate the quality of our videos and always have it available--even offline.
Q: How often is DRMPOD updated?
A: We add new videos weekly.
Q: Do you limit the download speed? What about download limits?
A: We don't limit download speed and have no download limits. Our downloads can be 30 % faster than the old download method.
Q: Is joining DRMPOD secure?
A: Your privacy is important to us. All payment transactions are handled through 128-bit encryption. We will never provide your email address to any third party.
Q: What will appear on my credit card statement?
A: Your charge will read "CCBill.com *Gold Access* ". If you have other billing questions, please visit CCBill at
http://www.ccbill.com/customer-service.html.
Q: My password doesn't work. What should I do?
A: We will be happy to provide you with your access information. You have two options: Go to our contact us page and complete the form with as much information as you can and hit "submit" or you can go to: https://support.ccbill.com and retrive your username/password yourself. by simple providing two pieces of information about your account.
Q: How do I cancel my account?
A: You may cancel at any time by going to the CCBILL unsubscribe page: https://support.ccbill.com
Technical questions:
Q: Why does DRMPOD uses DRM (Digital Rights Management)?
A: The companies for whom we distribute videos trust us to protect their assets in a professional and responsible way. DRM is a technology that allows us to distribute these companies’ assets securely through the internet. It is DRM technology, which allows us to offer the videos on a download-to-own basis. This enables you to pay for a scene and watch it on your PC now or a year from now. DRM is definitely the best way to ensure that companies' video assets are protected. It is also a great way for consumers to ensure that their contributions allow these producers to produce more content.
Q: What PC requirements do you need to play the movies at DRMPOD?
A: To play the movies you need to have a PC with Windows Media Player version 7 or higher and Internet Explorer browser version 6.0 or 7.0,
Mozilla, Firefox and Netscape browsers are also compatible. Cookies must be enabled to view our movies.
Q: My password doesn't work. What should I do?
A: Your username and password are CaSe SeNsItIvE, which means that you should enter them exactly as they were sent to you by e-mail from CCBILL.
Also make sure that your cookies are enabled. If you are still unable to gain access, contact us as soon as possible using the form on the contact us page make sure you fill out the form with as much information as you can so we can help you as quickly as possible.
Q: How do I enable cookies on my IE browser?
A:  Instructions to turn cookies on explorer 5 or previous:
1. Go in the tools menu
2. Select Internet options...
3. Select the "security" tab
4. Select "internet" in the box
5. Select "custom level..." button
6. Find "cookies" in the settings box
7. Click "Enable" under "Allow cookies that are stored on your computer"
8. Click "Enable" under "Allow per-session cookies (not stored)"
9. Click "OK" button
Instructions to turn cookies on explorer 6 and subsequent versions;
1. Go in the tools menu
2. Select Internet options...
3. Select the "privacy" tab
4. Move the slider down until it reads, "Accept all Cookies"
5. Click on “Apply" button
6. Click "OK" button
Q: How do I download scenes at DRMPOD.com?
A: We have developed a system that makes it extremely simple to start downloading your favorite scenes.
To download the scenes, click on the Download tab present on every scene or scene detail.
You will get a file download window like this:
Select SAVE to permanantly store the scene on your Hard Drive. Depending on your internet connection, the movies will take different lengths of time to download.
If you do not want to wait for the whole movie to download, you can select the Play Now option.
After buffering, the movie will start playing.
With this option the scenes ARE NOT saved on your HD.
Q: How can I make Windows Media Player my default player?
 A: You can set that up on your own following these steps:
1. In Windows Media Player, click Tools, and then click Options.
2. On the Formats tab, under Available File Formats, click Select All to select all of the file formats listed (or you can click to select each individual check box).
3. Click Apply, and then click OK.
For more info please go to: http://support.microsoft.com/default.aspx?scid=kb;en-us;Q271949&gssnb=1
Q: I selected the "play now" option and the video freezes when I watch.
A: If your internet connection (DSL or cable) is lower than 500 kbps, your best bet is to download the scene to your HD instead of choosing the "play now" option. To find your Internet connection speed, please run a simple speed test here: http://www.dslreports.com/stest
 Also make sure you do the following to modify your buffering settings on the Windows Media Player. Go to:
1- Tools ...
2- Options ...
3- Tab performance
4- Network buffering click: buffer.
5- Set it to 10 seconds.
It will be a little longer before the video starts, but once it starts; it should keep going without freezing (increase higher than 10 if it continues to freeze, or chose the downloading option instead)
Q: I selected the Play Now option, can I also download the scene without using more tokens?
A: Yes. Once you use tokens to view any scene you can also download the file to your computer and you will not have to use additional tokens to view it.
The same applies if you download the movie first and then you want to view it with the Play Now option. You only have to use your tokens once.
Q: I have a MAC, how do I download movies?
A: SORRY! Macs cannot play our content, unless you have a new MAC with the new Intel processor that can run both MAC and XP Operating Systems. You can read more here: http://www.apple.com/macosx/bootcamp/
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